How Is The Programme Delivered? | Decent Homes

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How is the programme delivered?

Depending on the nature of the repairs to be carried out on your home, before any work starts you should expect:

A visit by the survey team, where a survey will be carried out to identify what works are required.
At this visit the customer liaison officer (CLO) will explain what work will be carried out, and how it affects you and your family.
A 21 day notification letter, informing you of the week commencing date when the work will start.
A 7 day notification letter informing you of the date the work will start.
An introductory visit by the CLO whereby they can collect information about each tenant and leaseholder.
The CLO will contact you before work starts to remind you of how to prepare for the work and to complete a condition report for your home.

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Sandwell Homes Limited
Dartmouth House
Sandwell Road
West Bromwich
B70 8TQ

Telephone: 0121 569 6000


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