• A way of ensuring that equality is considered as a core part of planning a project or writing / reviewing a policy or procedure
• To identify actual or potential discrimination and if necessary, take action to address it
• To assess the effects of a proposed policy or project on different groups, enabling us to deliver an equitable service for everyone

• Legislative requirements
• We are required to do impact assessments under the race, disability and gender duties
• EIA’s are part of Best Value and Comprehensive Performance Assessments
• Good practice

• People of all ages
• Black and minority ethnic (BME) people
• Disabled people
• Women and men
• People who are having gender identity issues
• Lesbian, gay and bi-sexual people
• People of different religion or beliefs
• People with vulnerabilities

• We carry out impact assessments for all new policies, procedures or functions we carry out and any changes that we make to existing policies, procedures or functions.

Which services have been subjected to an equality impact assessment?

The following is a list of impact assessments carried out by the Equality Team.  Previous impact assessments can be accessed using the 'Archived Impact Assessments' link at the top of this page.

We are currently in the process of revisiting all policies, procedures and functions which impact customers. For further information, please contact 0121 569 6030.

Latest equality impact assessments

• Bi-lingual scheme - August 11
• Community Chest Fund criteria - Jan 11
• Compliments and Complaints Procedure - Sep 2011
• Corporate Website - July 11
• Customer Liaison Process - Aug 11
• Customer Service Centre - Jun 11
• Decent Homes Standard - July 11
• Emergency Out of Hours Service - April 11
• Equality and Diversity Policy - September 11
• Floating Support Service - Aug 2011
• Gas Repairs (Responsive) - Feb 11
• Gas Servicing (Planned) - Feb 11
• Goodwill Gesture Scheme - Sep 2011
• Governance Review - May 2011
• Harrassment Policy and Procedure - Aug 11
• Home Local Standard - (Repairs and Maintenance)February 2011
• Housing Vulnerable People Service - July 2011
• Intranet - July 11

• Interpreting, Translation and Communication Policy - Dec 10
• Rechargeable Repairs Procedure - August 2011
• Repairs Process - May 11
• Standard Satisfaction Surveys - July 11
• Supporting Vulnerable People - June 10
• Tenant Incentive Scheme - September 2011
• Tenant Inspectors Project - Feb 11
• Tenant Involvement - Jan 11
• Warden Service - August 2011