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Sandwell Homes Ltd
Dartmouth House
Sandwell Road
West Bromwich
B70 8TQ
Tel: 0121 569 6000
Contents
>Executive Management Team
>Our Vision
>Business and Delivery Plans
>Company and Annual Report
>Governance
>Our Service Standards
>Strategic Priorities and Aims
>Doing Business With Sandwell Homes
>Partnerships
>Awards and Accreditations
>Freedom of Information Act
>Performance
About Us

Awards And Accreditations

Sandwell Homes is continuously monitoring the services it provides to tenants and leasholders. We are proud of our current standards but, more importantly, we constantly strive to improve.

Below are some of the awards and accreditations given to us in the course of our improvements, that you as our tenants, leaseholders and partners can be sure that we are always working towards providing the highest standards of service, safety and customer care.

For more information, click on each heading or logo to visit the appropriate website or alternatively contact our Customer Relations Team.

Investors In People Investors In People
In October 2005 Sandwell Homes was awarded the Investors in People (IiP) award. Investors in People is a quality standard which measures the effectiveness of an organisations management and development of its employees.

The Disability Symbol

The disability symbol is awarded by Job Centre Plus and shows that we meet the five commitments to good employment practice that it represents. The symbol is to inform the people we employ, and other disabled people who might be interested in the organisation, that we have a positive approach to employing disabled people.
Freedom Of Information Freedom Of Information
The Freedom of Information Act 2000 (the Act) was passed on 30 November 2000. Both the Freedom of Information Act and the Data Protection Act relate to information handling. Public authorities will have two main responsibilities under the Act. They will have to produce a Publication Scheme (effectively a guide to the information they hold which is publicly available) and they will have to deal with individual requests for information.
Bureau Veritas Quality International Bureau Veritas Quality International
ISO 9001:2000 is an international standard related to quality management, applicable to any organisation from all types of business sectors and activities. It is based on eight quality management principles (all fundamental to good business practice). When fully adopted, these principles can help improve organisational performance.
Royal Society For The Prevention Of Accidents
Since 1956 RoSPA has organised a prestigious national award scheme to recognise excellence in health and safety performance by private and public sector organisations. This year, Sandwell Homes achieved the Gold Award for Health and Safety.
United Kingdom Accreditation Service United Kingdom Accreditation Service
The United Kingdom Accreditation Service is the sole national accreditation body recognised by government to assess, against internationally agreed standards, organisations that provide certification, testing, inspection and calibration services.

Accreditation by UKAS demonstrates the competence, impartiality and performance capability of these evaluators.
Charter Mark Charter Mark
Charter Mark is the UK Government's national standard for excellence in customer service. It is a registered certification mark, owned by the Government Communications Group in the Cabinet Office and is a positive force for change and customer service improvement.

Charter Mark holders have demonstrated that they offer choice to their customers so that a wide range of needs are catered for. The benefits of new technology are maximised. Users and staff are consulted on where choices can be made. Communities have a say in the design and delivery of local services.
Telecare Services Association Telecare Services Association
The Telecare Services Association (TSA) is the representative body for the telecare industry in the United Kingdom. Their purpose is to realise the potential of the social alarms industry.

Their remit includes setting standards for professionalism, encouraging best practice and promoting a wider awareness of the telecare industry's role in meeting the real social needs of its users.
Centre for Sheltered Housing Studies Logo Centre for Sheltered Housing Studies
In September 2007 Sandwell Homes Supported Housing Warden Service was awarded the The Centre for Sheltered Housing Studies (CSHS)Code of Practice award. The CSHS Accreditation is a set of 10 quality and robust standards which measures the effectiveness of an organisations support services and development of its employees.

The CSHS remit includes setting standards for professionalism, encouraging best practice and promoting a wider awareness of the support service industry's role in meeting the real social needs of its users.
Contractors Health & Safety Assessment Scheme Accreditation (CHAS)
Sandwell Homes recently acquired CHAS accreditation following a compliance audit.
Gas Safe Register Logo Gas Safe Register
Sandwell Homes is Gas Safe Registered. The Gas Safe Register is the new hallmark for gas safety in Great Britain. From 1st April 2009, Gas Safe Register replaces the CORGI gas registration scheme as the official gas safety body. By law, only Gas Safe registered engineers should carry out work on gas appliances in your home.

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