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Sandwell Homes Ltd
Dartmouth House
Sandwell Road
West Bromwich
B70 8TQ
Tel: 0121 569 6000
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Decent Homes
Delivery Process
Before Work Starts
Depending on the work to be carried out to your home, you should expect:
- A visit by the Survey Team, where a survey will be carried out to identify what works are required.
- At this visit the Customer Liaison Officer (CLO) will explain what work will be carried out, and how it affects you and your family.
- A 21 day notification letter, informing you of the week commencing date when the work will start.
- A 7 day notification letter informing you of the date the work will start.
- An introductory visit by the CLO whereby they can collect information about each tenant and leaseholder.
- The CLO will contact you before work starts to remind you of how to prepare for the work and to complete a condition report for your home.
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