Customer satisfaction is what we strive for during the delivery of the Decent Homes Programme.

Customers undergoing improvement works are asked to complete a customer satisfaction survey upon completion of works (every three months for residents undergoing external high rise improvements).  This information is important in identifying how well we are doing, what our customers think of the service being provided, and is vital for identifying areas where we can improve the service being provided to customers.

To complement the valuable data being collected via customer satisfaction surveys, we also undertake telephone surveys.  From time to time, we may undertake specific evaluation and satisfaction monitoring exercises; for example, how customers coped during the refurbishment of a lift in a high rise block.

We encourage all residents to complete a survey.  We also welcome further comments, compliments and complaints to help us to gain a better understanding of the Decent Homes experience from the tenant/resident point of view to improve the services we offer.