Residents are provided with opportunities for consultation so that they can influence the improvements made to their home. The process varies between the low rise and the high rise programmes but essentially all residents are invited to an open day prior to any works commencing. Open days will be arranged to take place at an accessible time, and at a venue that is either estate based or local to the high rise block.

The consultation events are valuable, as they provide a wealth of information about proposed works, designs are available where appropriate, and relevant choices are showcased. Staff from Sandwell Homes and the construction partnership are available to discuss forthcoming works, gather feedback and address any concerns.

On the low rise programme consultation also takes place at the initial visit. The CLO details the works taking place and provides the opportunity to make appropriate choices with regards to kitchen layout and the colour of worktops/ cupboards.

Regular consultation takes place on the high rise programme. Windows, doors, tiles and other features are showcased at events throughout the duration of the project for customer feedback.

Annual events and one off exercises also take place to consult with customers about the Decent Homes Programme, and help drive through service improvements.