We always encourage residents to get involved with our staff, and we are happy to support tenants and leaseholders when they would like to be more actively involved in agreeing decisions that affect them, their homes and their neighbourhood.

There are a number of ways that tenants and leaseholders can get involved, at a level that suits each individual. This can include becoming a member of customer care sub groups, the stakeholder panel, local action groups, attending resident consultation events and open days, and also by taking part, and contributing to satisfaction monitoring exercises.

All of these avenues provide residents with the opportunity to voice their opinions, raise any concerns about the improvement work that is being carried out under the Decent Homes programme, and represent themselves and others on issues that affect them.

There are lots of opportunities to have a real say on the improvements, whether it be to the external of your home, or works that will be carried out within the interior of your home.

If you would like to get more involved and would like a full list of involvement opportunities within Sandwell Homes, please contact the Participation Team on 0845 359 7600.