How do I get involved?
The wheel of involvement
In order to enable as many residents as possible to get involved we have set up a ‘Wheel of Involvement’. The wheel is made up of four stages that require different levels of commitment and time from very little to quite considerable.
The four parts of the wheel cover:
Receiving information through Homelife (our inhouse magazine), being informed of new policies and services.
Giving us your feedback and suggestions. This could be face-to-face, by telephone, post or e-mail.
Being a member of a group recognised by Sandwell MBC or attending specific focus groups and conferences to give us your views.
Being a member of a formal decision-making group that meets regularly. You may also represent the views of tenants at these meetings.
Will I be out of pocket if I get involved and what support will I receive?
We will pay all reasonable expenses, such as travel and childcare for you to attend meetings, training or focus groups. Anybody who wishes to become more involved will be offered support, both in the way of advice and thorough training, where needed.
You can get involved in a number of ways
- Tenants and Residents Association (TRA) – TRAs are local groups where tenants and residents come together to discuss issues that effect their community and engage with Sandwell MBC and other agencies in order to resolve those issues. If there isn't a TRA in your area would you be interested in starting one? Sandwell MBC can provide financial and officer support to get your group off the ground
- Housing Service Panels – These are town based panels are made up of local tenants and residents who come together four times a year (March, June, September, December) to discuss the issues that effect their town, please check our events calendar for details of your panels next meeting
- Tenant Inspectors Project – Do you want to be involved in inspecting the housing services? This voluntary scheme enables tenants to carry out spot checks on the services Sandwell MBC delivers
These are just a few examples of the many ways you can influence the service.
For more information see our Quick Guide to Community Involvement leaflet.
Who can I contact?
Your Community Involvement Officer will provide you with more details.
Tenants Inspectorate Project
The tenant inspectorate project is made up of tenants who inspect the services delivered to tenants by Sandwell MBC.
A volunteer tenant inspector can be involved in:
The level of involvement is up to you.
- Conducting face to face interviews
- Mystery shopping
- Conducting telephone surveys
Tenant inspectors and mystery shoppers are not paid to undertake inspections, but are reimbursed for reasonable travel expenses and child care costs.
Since the implementation in November 2001, the inspectors have completed inspections in aspects of customer care, complaints, repairs, estate management, decent homes, racial harassment and gas services. The results of these inspections have generated numerous improvements in services provided to our customers.
Please see recent inspection findings below:
For further information please see leaflet Volunteer Tenant Inspectors - How to Get Involved.
Below are some links you may find useful: