The Housing Options service provides free specialist housing advice in Sandwell. We provide high quality advice on any housing issue and deal with homelessness on behalf of Sandwell MBC.

If you require any advice or information about your Council tenancy, please contact your local neighbourhood office who will be pleased to assist you.

What do I do if I need some housing advice?

You can contact us by phone. Our phone lines are open from 8am-5.30pm Mon-Thurs, and 8am-5pm on Fridays. We will take some initial details and provide you with the advice you need. If your case requires further actions we will refer you to a named Housing Options officer. If we are busy please leave us a message and we will return your call.

 

You can email us. We can ring you back and take some initial details from you. If your case requires further actions we will refer you to a named Housing Options Officer. Or we can respond by email if you wish. Click here to send us an email.

You can continue to explore our website. You will find further information and links on housing advice. For further information about finding a home in Sandwell click here

For our full range of Housing Options fact sheets here

We stock a range of leaflets published by Community Legal Advice. Contact us for copies or to view online.

Privately Renting?

Contact us if your landlord has asked you to leave - we can make sure your landlord has given you a legal notice and advise you what will happen next. We offer advice about illegal evictions and landlord harassment.

Thinking of renting privately?  Click here for more information on external website.

 

Owner Occupiers - Mortgage Worries

You may be worried about the security of your job or struggling to pay all your bills Have you missed some payments and getting letters from your lender. Please don't wait to get help and advice about your mortgage worries. We can refer you to our Money Advice Worker.

For further information please see:

• Our fact sheet on mortgage arrears
• Our fact sheet on the Mortgage Rescue Scheme in Sandwell
• Are you worried about your mortgage? leaflet
• Housing Benefit advice for homeowners - sale and rent back leaflet
• Guide to Homeowners Mortgage Support leaflet
• Government mortgage rescue scheme leaflet

 

Discretionary Housing Payment - Help with Rent & Council Tax - DHP

If you are in receipt of partial Housing Benefit or Council Tax Benefit and you are finding it difficult to meet your element of rent or Council Tax you may be entitled to Discretionary Housing Payments.

• Private Tenants can click here to download an application form
• Council Tenants and Owner Occupiers click here to download an application form

Housing Options Service Contact Us

Housing Options Service Court House 335-337 High Street West Bromwich B70 8LU Telephone: 0121 569 6000 (Option 3) Fax: 0121 569 3543 Email: housing_options@sandwellhomes.org.uk Click here for more details on how to access our service

Housing Options Out of Hours Service

Emergency housing advice evenings and weekends. Call 0121 525 4688 (Callback service)

If you have somewhere safe to stay, even if this is temporary, please contact us during office hours on 0121-569 6000 (Option 3).