How Do I Make a Payment? - Sandwell Homes

How Do I?

Make a payment?

At your sign-up interview you would have received your rent payment card and details of the weekly rent due.

You must pay your rent on time to avoid falling into arrears.

To help you we can offer several alternative ways of paying your rent:

We offer a wide variety of alternative ways to paying your rent, details of which are shown below:

By direct debit – to request a form telephone 0121 569 5031.
Click here to download the Direct Debit Mandate Form (Adobe Acrobat format).

By telephone – by credit or debit card on 0845 355 3500.

Make a secure online payment with Sandwell Council.

Telephone Banking at your bank’s call centre. You must quote Sandwell Council’s account number 61190069 and sort code 08-90-01. You must also quote your rent account number.

At any Post Office – by cash, cheque or postal order at any UK Post Office.

By Paypoint at any location which displays the Paypoint sign on the left. Cash payments only.
Click here to find your nearest Paypoint facility.

At any council or neighbourhood office cash office – by cash, cheque, postal order, credit or debit card.

Please make all cheques payable to Sandwell Council.

* Please note, in some instances payments made via direct debit appear to be in arrears. This is because of the time it takes for banks to clear funds and is not actually arrears. Should this happen, please contact your Housing Service Centre where the problem can be resolved.

If you fail to keep up with rent payments you will fall into arrears and you will be sent warning letters advising you of the debt and requesting payment. Should you not respond, or fail to keep to agreements to repay the debt in a reasonable time, legal proceedings will be started which could result in the loss of your home.

By direct debit* – to request a form telephone 0121 569 6000.

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Telephone: 0121 569 6000


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