How Do I?
Report a repair?
You should tell us as soon as possible when you think your home needs a repair. Your repair should be reported to the Operations & Development Centre on 0121 569 6000.
You can also report your repair by phone, fax, online, in person, in writing or by e-mail. When you report your repair (or if someone is reporting it on your behalf), there is certain information we will need from you.
Please have the following details ready:
Any special details the person coming to your home should know, for example, if you have a disability and need time to answer the door.