[Information in the Tenants Handbook was correct as of April 08. For the most up to date contact details please refer to the relevant section on the contacts page of this website.]

Sandwell Homes hope you will be extremely happy with your home and that you enjoy a long and comfortable tenancy with Sandwell Metropolitan Borough Council.

This area has been designed to help achieve that, by providing you with useful information about your home and your rights, as well as information about the housing services Sandwell Homes will provide to you.

You will see that they closely follow the Tenants Handbook that you should have received and each section is available to download in Adobe Acrobat format. Click here to download the free Adobe Acrobat Reader.

You can download a complete version of the Tenants Handbook by clicking here or download it by section from the list below - just right-click the link or icon with your mouse and use 'Save target as...'

A warm welcome from Sandwell Homes What is Sandwell Homes? / Services provided by Sandwell Homes / The Sandwell Homes vision / Complaints, comments and compliments / Services provided by Sandwell MBC

Repairs and maintenance to your home Reporting a repair / When will my repair get done? / Repair appointments / Access to your home / Whose responsibility is it? / Rechargable repairs / Right to repair / Alterations to your home / Your step-by-step guide to the most common repairs

Make yourself at home Quick reference on your tenancy / Rights and responsibilities / Sheltered Housing Warden Service / Community Alarms / Tenancy Support Service / Adaptions / Home insurance / Home safety – do’s and dont’s

Paying your rent Ways to pay / Independent debt advice / Housing benefit

Your neighbourhood and community Anti-social behaviour / Keeping pets / Pest control / Car parking / Gardens / Bulky items / Running a business / Neighbourhood Street Warden Service / Environment / Security and Concierge / Janitorial and Cleaning Service / Low and high rise flatted estates

Having your say and getting involved Your right to be consulted / Sandwell Participation Agreement / Tenants and Residents Associations / Ways to get involved / Paying expenses / Sandwell Community Information and Participation Service Ltd (SCIP’s)

Moving on or buying your home Choice Based Lettings / Mutual exchange / Homeswapper / Housing Associations / Ending your tenancy with us / Buying Your Home

Contacts and information Useful contact details for housing and housing related services provided by both Sandwell Homes and Sandwell Council.

Feedback If you have any comments or suggestions on any of the services Sandwell Homes or Sandwell Council provide there are complaints, comments and compliment forms in all local offices and reception areas. It's important you 'have your say'!