Sandwell Homes - Repairs

Sandwell Homes Ltd
Dartmouth House
Sandwell Road
West Bromwich
B70 8TQ
Tel: 0121 569 6000

Contents
>	Advice - Short Films
>	Reporting A Repair
>	When Will My Repair Be Done?
>	Repairs Appointments
>	Access To Your Home
>	Whose Responsibility Is It?
>	Rechargeable Repairs
>	Right To Repair
>	Home Alterations
>	Guide To Common Repairs
>	Aerial and Intercom Repairs

Repairs

Right To Repair

As part of the Citizens Charter scheme, a new Right to Repair scheme was introduced for council tenants from 1st April 1994. The new Right to Repair is a scheme for council tenants. It will make sure that certain small urgent repairs which might affect your health, safety or security, are done quickly and easily. Councils will be told by law to carry out these repairs within a certain time.

Qualifying Repairs

The table below gives a list of repairs that qualify as determined by the Secure Tenants of Local Housing Authorities (Right to Repair) Regulations 1994. A repair only qualifies if the cost of carrying out the work is less than £250.

Please note that where there is more than one repair required, the timescales are not added together.

Repair	Timescale
Electrical
Total loss of electrical power	1 working day
Partial loss of electrical power	3 working days
Unsafe power or lighting socket	1 working day
Heating
Total or partial loss of service between 31st October - 1st May	1 working day
Total or partial loss of service between 30th April - 1st November	3 working days
Total or partial loss of gas supply	1 working day
Blocked flue to open fire or boiler	1 working day
Plumbing
Total loss of water supply	1 working day
Partial loss of water supply	3 working days
Blocked or leaking foul drain, soil stack or (where there is no other working toilet in the dwelling house) toilet pan	1 working day
Toilet not flushing (where there is no other working toilet in the dwelling house)	1 working day
Blocked sink, bath or basin	3 working days
Tap which cannot be turned	3 working days
Leaking from water or heating pipe tank cistern	1 working day
Other
Insecure external window, door or lock	1 working day
Loose or detached banister or handrail	3 working days
Rotten timber flooring or stair tread	3 working days
Door entry - phone not working	7 working days
Mechanical extractor fan in internal kitchen or bathroom not working	7 working days

Failure To Carry Out A Repair

If Sandwell Homes fails to carry out a repair listed above, within the timescales given, and the cost of the repair is less than £250 you should write to:

General Repairs Manager
Sandwell Homes Limited
Sandwell Road
West Bromwich
Sandwell
West Midlands
B70 8TB

Alternatively, contact your local Repairs Team.

In the letter you should explain the details of the repair, when it was reported and when it was due to be undertaken. The General Repairs Manager will then arrange for another instruction to be given for the work to be carried out. You will be sent an acknowledgement letter with a new completion date.

If the work is still not carried out within the time limit on the acknowledgement letter, you should write to the General Repairs Manager again. Explain the situation and claim the compensation due to you.

Please note that compensation will only be paid if you have allowed access to your home at the appointed times.

Compensation

If after the second instruction we have not completed the work by the completion date, the amount of compensation will be £10, plus £2 a day for every day the repair remains outstanding, up to a maximum of £50.

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