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Sandwell Homes Ltd
Dartmouth House
Sandwell Road
West Bromwich
B70 8TQ
Tel: 0121 569 6000
Contents
>Advice - Short Films
>Reporting A Repair
>When Will My Repair Be Done?
>Repairs Appointments
>Access To Your Home
>Whose Responsibility Is It?
>Rechargeable Repairs
>Right To Repair
>Home Alterations
>Guide To Common Repairs
>Aerial and Intercom Repairs
Repairs

Whose Responsibility Is It?

The tables below are a guide of who is responsible for what, this is not an exhaustive list and if you are unsure please contact your Repairs Centre.

Internal Work

Item Responsibility
Windows
Sills Council
Doors
Doors and Ironmongery Council
Walls
Major Plastering and Plastic Vents Council
Wall Tiles (if fitted by Council) Council
Decorating Tenant
Floors
Concrete Floors Council
Floor Tiles Council
Loose floor coverings and fitted carpets Tenant
Floorboards and joists Council
Skirting boards and archives Council
Ceilings
Decorations (including patching artex) Tenant
Fireplace
Sweeping Chimney Tenant
Staircase
Staircase, banisters, handrails Council
Bathroom
Bath Panels Council
Boxing of Pipe work (only if fitted by Council) Council
Slatted shelves in airing cupboard or drying cupboard Tenant
Kitchens
Kitchen Cupboard (cupboards beyond repair will be replaced, but not necessarily to match existing units) Council
Cupboard Drawers Council
Cupboard Door Catch handles and hinges Tenant
Worktops (worktops beyond repair will be replaced but not necessarily to match existing) Council
Halls
Hat and Coat hooks Tenant
Electrical fixtures and fittings
Wiring, sockets, and light fittings (only if fitted by the council) Council
Wired in Smoke alarms Council
Independent smoke alarms (battery operated) Tenant
Pull cord strings Tenant
Consumer unit (fuse box) Council
Storage Heater (only if owned by the council) Council
Fires (only if owned by the council) Council
Electric meter and supply Tenant
Cookers (only if owned by the council) Council
Disconnection and re - connection of cooker not owned by the council Council
Extractor Fans Council
Immersion Heater Council
Plumbing
Hot and cold services, tanks & overflows Council
Blocked WC or sinks and baths Council
All taps, stop taps and valves Council
WC Pans Council
Baths Council
Wash Hand Basins Council
WC Cisterns Council
Showers and trays (if fitted by council) Council
WC Seats Tenant
Plugs and Chains to sink and WHBS Tenant
Tap Washers Tenant
Lagging of tanks and pipe work Tenant
Sealant around bath's WHB and sinks Tenant
Gas
Pipe work Council
Gas meter and supply Tenant
Radiators, valves, time clocks and thermostats Council
Boilers Council
Cooker (only if owned by the council) Council
Disconnection and reconnection of cookers not owned by the council Tenant
Adaptions for disabled people
Social inclusion and health request for an adaption Tenant
Repair to already installed adaption Council
Home Security
Extra Door on window locks Tenant
Security Doors and chains and spy holes Tenant
Security Lights (fitted by the council Council


External Work

Item Responsibility
Roof
Chimneys Council
Roof Structures including tiles and slates Council
Guttering and rainwater pipes Council
Fascia boards soffits and barge boards Council
Walls and Canopies
External walls and rendering Council
Foundations Council
Canopies over doors (if fitted by the council) Council
Windows
Window frames Council
Window catches and furniture Tenant
Glazing
Glazing in windows or doors where caused by criminal damage and reported to the police (crime number required Council
Glazing all other reasons Tenant
Doors Council
Entrance door and frames Council
Entrance door locks and ironmongery (wear and tear only) Council
Door entry systems Tenant
Draught excluders Council
Drains and Pipes
Drain pipes and gulleys Council
Blocked drains Council
Inspection Chambers Council
Gardens and Boundaries
Gardens Tenant
Fencing only if fitted by Council and to match existing Council
Fencing (all other) unless adjacent to a public footpath Tenant
Front side or rear gates only if fitted by Council Council
Car hard standings and driveways Tenant
Garages and Outbuildings
Garage or outbuilding if owned by Council Council
Replacement padlocks to Garage Doors Tenant
Gaining Entry
Gaining entry to your home if you have locked yourself out (we can do this on your behalf but a charge will apply). Lost keys and replacement of locks (we can do this on your behalf but a charge will apply) Council
Gaining entry to your home because you are a victim of crime and reported to the Police (crime number required) Council
Communal Areas
Areas such as lifts, stairs, foyers etc. Council