Frequently asked questions
How do I report ASB?
You can report ASB to Sandwell Homes in many ways:
What happens after making a report?
3. What service can I expect when I report ASB?
4. Why may an ASB complaint be closed?
There are a number of reasons why a case could be closed:
If the complaint has been closed, we will:
5. What action can complainants take?
If you have a problem with a neighbour
If this is the first time you’ve experienced a nuisance problem with your neighbour, it may be best to do nothing. If they’re having a party or going some diy, a bit of tolerance on your part may be the best thing to sort out the problem. If you’re too quick to complain, it might make things worse for you.
If the problem continues try talking to your neighbour and explain what the problem is. They may not realise they are causing you any disturbance. If you get someone else involved at this stage, it may make things a lot worse. Here are some tips, which you may find useful to approach your neighbour:
6. Why do complainants have to keep incident diary sheets?
Incident diary sheets are very important because they help us to decide how best to proceed with your complaint, and they act as evidence. Here are some tips on how to keep diary sheets:
7. What type of enforcement action we can take?
Dependant on the nature of the complaint will determine the type of action that we will take. The options that are available to us are as follows:
Injunctions – Are an order from the court, they are used to make someone do something or stop them from doing something. An injunction can be used to make a tenant comply with their tenancy conditions. They can only be used on people over the age of 18. If they are breach this could result in imprisonment.
Notice of Seeking Possession (NOSP) a notice for Secure Tenants, the court in some cases may grant a ‘Postponed Possession Order’, which means the tenant can stay in their home so long as they do not cause anymore ASB.