Housing options & advice
Sandwell Homes' first priority is to prevent you from losing your home so the earlier you get in touch the more successful we're likely to be. Our advice and assistance is free and confidential.
Some common reasons why people become homeless in Sandwell:
Any of our Housing Service Centres will be able to answer your questions about homelessness and finding a home but if they can't you may be referred to our specialist Housing Options Team. Remember our advice is free and confidential and you do not have to be a Sandwell Homes tenant to use our service.
You can contact the Housing Options team on 0121 569 6000 (Option 3).
Homeless in an emergency?
If you have nowhere to stay tonight and it is Monday to Friday during our office hours make your way as soon as possible to Court House, 335-337 High Street, West Bromwich, B70 8LU 9am-5pm or any Housing Service Centres (check opening times here).
If you find yourself with nowhere to stay outside of office hours or over the weekend please contact Housing Options out of hours on 0121 569 6883 (24 hour callback service). We can only give advice in emergencies - if you have somewhere safe to stay, even if this is temporary, please contact us during office hours on 0121 569 6000 (Option 3).
If you are suffering domestic abuse follow the advice on this page.
Details of emergency hostels and women's refuges can be found at www.homelessblackcountry.org.
Having an interview?
Our Housing Options team have extensive experience of dealing with and preventing homelessness. They conduct confidential interviews with people who are homeless or those who may become homeless. Their priority is, where possible, to prevent you becoming homeless and to ensure you are aware of your housing options.
If the team cannot prevent you losing your current home they will deal with your case as a homeless application under part 7 of the Housing Act 1996.
If you require an interview, you will be given a time and date to attend the Housing Options team’s office.
After the interview we may have to make further enquires into your case and may ask you to provide more information.
If we are dealing with your case as a homeless application we will investigate all aspects of your case after which an officer will decide:
You will always receive decisions in writing. An officer will explain your decision if requested, please just ask. If you disagree with a decision you have the right to ask for a Request A Review – details will be sent with your decision letter.
If you are found unintentionally homeless and in priority need Sandwell Homes will agree to assist you to find a suitable home.