We will send you an acknowledgement letter for each repair reported (non urgent repairs only) so you know it is being dealt with, along with your appointment details, if applicable.
Where an appointment is required you will be offered a morning, afternoon or evening appointment to suit you. Unfortunately, we cannot give a more specific time. Evening appointments are available for working customers but the scope of work to be undertaken may be limited due to time available and noise.
If you have reported the repair and the appointment is not convenient please contact us by using the number on your appointment letter or failing that 0121 569 6000.
Once an appointment has been made for you it is important that you are in when we call. If you are not in a calling card will be left and you must call us and arrange another appointment. If you fail to contact us your repair will be cancelled.
Everyone who works for, or on behalf of Sandwell Homes carries an identity card and is given a password for your repair. You should insist that you are shown the ID and given the password before allowing anyone to enter your home. If you are in doubt about the identity of a caller do not let them in.
Take their ID, ask them to wait, shut the door on them and then call our repairs contact centre to make sure they are who they say they are.
Never let anyone into your home, without first checking their identification and confirming the password.