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Right to repair
As part of the Citizens Charter scheme, a new Right to Repair scheme was introduced for council tenants from 1st April 1994. The new Right to Repair is a scheme for council tenants. It will make sure that certain small urgent repairs which might affect your health, safety or security, are done quickly and easily. Qualifying repairs The table below gives a list of repairs that qualify and highlights timescales for completion as determined by the Secure Tenants of Local Housing Authorities (Right to Repair) Regulations 1994. A repair only qualifies if the cost of carrying out the work is less than £250. Please note that where there is more than one repair required, the timescales are not added together. ElectricalFailure to carry out a repair If Sandwell Homes fails to carry out a repair listed above, within the timescales given, and the cost of the repair is less than £250 you should write to our repairs contact centre. In the letter you should explain the details of the repair, when it was reported and when it was due to be undertaken. The General Repairs Manager (Housing Repairs) will then arrange for another instruction to be given for the work to be carried out. You will be sent an acknowledgement letter with a new completion date. If the work is still not carried out within the time limit on the acknowledgement letter, you should write to the General Repairs Manager again. Explain the situation and claim the compensation due to you. Please note that compensation will only be paid if you have allowed access to your home at the appointed times. Compensation If after the second instruction we have not completed the work by the completion date, the amount of compensation will be £10, plus £2 a day for every day the repair remains outstanding, up to a maximum of £50. |
Sandwell Homes LimitedDartmouth House Sandwell Road West Bromwich B70 8TQ Telephone: 0121 569 6000 |
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